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Privacy Policy

Last Updated: September 2026

Pendleton Trailer Rentals LLC (“we,” “our,” or “us”) respects your privacy and is dedicated to protecting the personal information you share with us. This Privacy Policy details our practices concerning the collection, use, maintenance, and disclosure of information gathered through our website (pendletontrailerrentals.com), inquiry forms, rental agreements, and customer communications.

1. Information We Collect

We collect personal information that you voluntarily provide to us when inquiring about rental availability, requesting a quote, entering into a rental agreement, or communicating with us:

  • Contact Details: Name, email address, physical mailing address, and telephone number.

  • Driver & Identity Verification Data: Legible copies of your valid government-issued driver’s license, state of issuance, license expiration, and date of birth.

  • Tow Vehicle & Insurance Documentation: Towing vehicle make, model, registration/license plate, hitch capacity, and verifiable proof of current auto liability insurance coverage.

  • Payment & Transaction Records: Billing address, transaction history, rental deposits, and related billing metadata. All debit/credit card payments and security deposits are processed securely through PCI-compliant third-party merchant providers; we do not store full payment card numbers or CVV codes on our website.

  • Technical & Usage Data: IP address, browser type, operating system, and website interactions collected automatically through standard server logs and cookies.

2. How We Use Your Information

Your information is used solely for legitimate business operations and legal compliance, including:

  • Processing reservations, preparing rental contracts, and validating customer identity.

  • Confirming driver eligibility, vehicle towing capacity, and insurance coverage to ensure road and equipment safety.

  • Managing rental pickup/drop-off schedules, sending invoices, processing security deposits, or evaluating repair costs for damages.

  • Enforcing the terms of our Rental Agreements, preventing fraudulent transactions, and safeguarding equipment assets.

3. Mobile Terms & SMS Communication (Carrier 10DLC Compliance)

If you provide a mobile phone number to receive inquiry follow-ups, pickup instructions, booking confirmations, or status updates:

  • Your phone number will be used strictly for direct communications related to your trailer rental inquiries and transactions.

  • No mobile information will be shared with, sold to, or transferred to third parties or affiliates for marketing or promotional purposes under any circumstances.

  • Text messaging originator opt-in data and consent are strictly excluded from all third-party sharing.

  • You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or reach out to us at info@PendletonTrailerRentals.com. Standard message and data rates may apply.

4. GPS & Telematics Equipment Tracking

To safeguard our property, facilitate recovery in cases of theft or failure to return, and assist with emergency roadside response:

  • Our trailers and rental equipment may be fitted with GPS tracking units, location transponders, or telematics hardware.

  • These devices may track, transmit, and record location coordinates, speed, and time-stamped movement during the entire rental duration.

  • Access to GPS location data is restricted to authorized company personnel and may be shared with law enforcement or insurance providers solely in the event of theft, an accident, or contract abandonment.

5. Information Sharing and Disclosure

We do not sell, rent, lease, or trade your personal information. We only share information under strict operational circumstances:

  • Operational Service Providers: Third-party vendors assisting in our day-to-day operations (such as website hosting, form management, and payment processing) who are contractually bound to keep your data confidential.

  • Legal and Asset Protection: Law enforcement agencies, legal counsel, or insurance adjusters if necessary to comply with valid legal processes, investigate accidents or damage, or recover unreturned company property.

6. Data Security and Record Retention

We maintain commercially reasonable physical, administrative, and electronic safeguards designed to protect personal information from unauthorized access, alteration, or disclosure.

  • Identity and insurance records collected for rental contracts are retained only for the duration necessary to satisfy contractual obligations, tax and bookkeeping laws, and potential insurance or legal claim windows.

  • While we employ diligent security measures, no data transmission across the internet or digital storage system is guaranteed to be 100% immune from security compromise.

7. Cookies and Analytics

Our website uses standard cookies and analytics tools provided by Wix to ensure optimal site functionality, security, and traffic performance. You may configure your internet browser to refuse cookies or alert you when cookies are sent; note that disabling certain cookies may affect how pages load or operate.

8. Changes to This Policy

We reserve the right to revise or update this Privacy Policy as our business practices and legal requirements evolve. Any changes will become effective immediately upon posting to this page, marked with an updated revision date.

9. Contact Us

For any questions regarding this Privacy Policy, your personal information, or our rental policies, please reach out to us:

Pendleton Trailer Rentals LLC

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